Returns & Refunds Policy

Customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund and return policy carefully.

1. Return Eligibility

• Customers may request a return or refund within 10 days from the date of delivery.

• Items must be unused, unworn, unwashed, and in original packaging.

• Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

• Items damaged due to misuse, normal wear and tear, or improper handling.

• Items returned without prior approval.

3. Return Process

• To initiate a return, contact support@wristiva.com with your order number and reason for return.

• Once approved, return instructions will be provided.

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds

• Approved refunds will be processed within 5–10 business days after inspection.

• Refunds will be issued to the original payment method.

• Original shipping fees are non-refundable, except in cases of defective or incorrect items.

5. Chargebacks

• Customers are encouraged to contact us before filing a chargeback.

• Unauthorized or abusive chargebacks may result in account restrictions.